What are your business hours?

Detailed Information

Our team operates Monday through Saturday from 7:30 AM to 4:00 PM EST, providing comprehensive coverage throughout the week to meet your practice's needs. These hours align with typical dental practice schedules while providing flexibility for early morning and Saturday operations.

These extended hours ensure that we can handle verification requests promptly and provide support when you need it most. Whether you need verifications for morning appointments or afternoon procedures, we're available to help. Requests submitted within business hours are typically completed the same day.

For practices that need dedicated remote employees, our team members work a full 8-hour day within these hours, providing consistent support and becoming an integrated part of your practice team. These dedicated employees learn your specific workflows, preferences, and systems for seamless collaboration.

We understand that dental practices have varying schedules and patient volumes throughout the week. Our Monday-Saturday availability ensures we can support your practice on your busiest days, including Saturdays when many practices see a high volume of patients.

For verifications submitted outside of business hours, our system queues them automatically and our team processes them first thing the next business day. You can submit requests 24/7 through our online portal, and they'll be waiting in our queue when we open.

We're always evaluating our hours based on client needs. If your practice has specific timing requirements, please let us know. We're committed to being there when you need us most.